Front Office Receptionist—Asheville

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Position: Front Desk Receptionist
Location: Biltmore Office, Asheville, NC
Job Scope and Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Answer and transfer all incoming calls in a courteous, cheerful, pleasant, and professional manner; take clear and accurate messages; back up any office that is out and answer any questions possible.
  • Receive all visitors in a courteous, pleasant, and professional manner; inform the correct party of their arrival immediately; provide refreshments if desired.
  • Maintain complete confidentiality pertaining to all phone calls, visitors, work, mail, etc. which may pass through this position.
  • Assist new employees in filling out initial employee information packets.
  • Efficiently and accurately notify appropriate personnel when large packages are received.
  • Responsible for general cleanliness and appearance of reception, conference, and kitchen area.
  • Prepare correspondence, memorandums, presentations, and miscellaneous reports, as requested.
  • Conduct research and data collection for specific projects as required.
  • Assists the Office Manager with various tasks as requested.
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
  • Maintain a positive attitude.
  • Promote and maintain a clean work environment.
  • Suggest and implement new ways to make our business better.
Competencies:
  • Proven experience as a front desk representative, agent, or relevant position
  • Familiarity with office machines (e.g. fax, printer, etc.)
  • Knowledge of office management and basic bookkeeping
  • Proficient in English (oral and written)
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities
  • Problem-solving skills
  • Customer service orientation

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