Precast Inside Sales and Project Representative—Fletcher, NC

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Position: Precast Inside Sales and Project Representative
Location: Fletcher, NC
Job Scope and Duties
The Inside Sales / Project Representative is responsible for inside retail sales of SCM precast concrete products to walk-in and telephonic customers. Must have a thorough working knowledge of precast products and related resale items typically sold with our portfolio of products.
Essential Duties/Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Develop and maintain strong relationships with external and internal customers.
  • Handle call-in and walk-in customers when applicable, determining the needs of the customer and handling the order from pricing through collection of payment
  • Communicate order details to appropriate SCM personnel to ensure customer receives products as needed with minimum delay.
  • Gather pertinent project details including plans, specifications, schedules, etc. necessary to properly serve customer’s needs.
  • Perform material take-offs and prepare thorough and accurate quotations as needed. Input job and quote data into SCM systems.
  • Manage customer expectations of the product ordering and delivery/pickup processes, to include quotations, design, submittal, manufacturing lead times, delivery, and payment terms, among others.
  • Participate in sales meetings and other scheduled events as required.
  • Adhere to all SCM requirements for pricing and quotations, and customer file management
  • Work in concert with SCM’s Precast Management team, Quality Control, Production, Dispatch and Accounting teams to ensure every client receives the highest level of customer service.
  • Respond to customer questions regarding product applications, specifications, pricing, availability, and installation.
  • Serves as Dispatcher for delivery trucks (septic materials, storm & sewer drainage, redi-rock, etc.)
  • Assist with inventory and production management.

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